Due to Covid-19 restrictions, delivery services to some destinations may take longer than usual. This is outside our control and we apologise for any inconvenience caused.
WE SHIP WORLDWIDE! We have many satisfied customers from all over the world. PLEASE NOTE, we only have the basket set up ship to the UK, USA, Canada, Australia, New Zealand, China, Japan, Thailand, Malaysia & parts of mainland Europe at this time. If you require shipping outside of these locations please contact us for a possible quotation. To find out the shipping costs for any of our items just add them to the shopping basket. The shipping costs will be calculated automatically for you. We aim to ship all items within 1 - 2 business days from receiving payment. All items are sent via myHermes, Royal Mail, UPS, DPD or DHL. We DO NOT make any money on delivery costs, in fact it often costs more in packaging and postal costs than we charge. Some extra special items may even be personally delivered by us.
We try to package and ship items as carefully and “greenly” as possible, reusing packaging materials whenever possible, helping to keep the costs down for you. We have invested heavily in professional packaging equipment. All items will be extremely well packed ensuring that you will receive your purchase safely and in the best condition possible.
All our items come gift wrapped and very well packed. Our customers love our packing and many have commented on it on our customers reviews page.
Unfortunately we CANNOT DELIVER to a PO Box address.
Import duties and taxes are payable by the receiver depending on the commodity and value of the goods. If applicable, import duty is usually charged as a percentage of the declared value of your goods. A customs clearance administration fee may also be charged. All customs charges will need to be paid before your goods are released for delivery. This also now applies to EU countries.
If, when ordering from outside the UK, multiple items exceed carriers max weight/size limit, delivery will default to UK & items will need to be split into smaller quantities & ordered separately for the required destination.
PURELY PORTMEIRION IS NOT RESPONSIBLE FOR THE PAYMENT OF ANY CUSTOMS CHARGES.
Some remote areas may incur an additional surcharge by our courier and will cost extra. We will only be notified if this is the case when we book the delivery of your item. We will then contact you with an invoice for the remote surcharge. Upon payment your order will progress through our system or if you do not wish to continue we can cancel your order at this time.
WE SHIP WORLDWIDE!