Delivery Information

Due to Covid-19 restrictions & Brexit, delivery services to some destinations may take longer than usual. This is outside our control and we apologise for any inconvenience caused. We would recommend that all deliveries are sent using an express service wherever popular.

WE SHIP WORLDWIDE! We have many satisfied customers from all over the world. PLEASE NOTE, If you require shipping to a destination that is not shown in our checkout system please contact us for a possible quotation. To find out the shipping costs for any of our items just add them to the shopping basket. The shipping costs will be calculated automatically for you. We aim to ship all items within 1 - 2 business days from receiving payment. Business days are Monday - Friday. Orders received before 5pm Monday - Friday are usually collected by the carriers the next working day wherever possible. Our preferred shipper is DPD for UK and European locations but we also send items via EVRi, UPS, DHL or Royal Mail,  We DO NOT make any money on delivery costs, in fact it often costs more in packaging and postal costs than we charge. Some extra special items may even be personally delivered by us.

For deliveries and shipping into the EU we are now using the Classic European service supplied by DPD Logistics. This means that for certain countries in the EU the Import Taxes, Duties and Fees are now included when booking the delivery service.

Now if your country is based in an applicable country all Import Taxes and Duties will be included in the shipping charge and so you will no longer be contacted to pay any further duties. This will now mean you will know exactly what you are paying for the item delivered to your door, so there will be no nasty surprises.

We try to package and ship items as carefully and “greenly” as possible, reusing packaging materials whenever possible, helping to keep the costs down for you. We have invested heavily in professional packaging equipment. We use boxes that are from responsible sources and recyclable airbags. All items are extremely well packed ensuring that you will receive your purchase safely and in the best condition possible.

All our items come gift wrapped and very well packed. Our customers love our packing and many have commented on it on our customers reviews page.

Unfortunately we CANNOT DELIVER to a PO Box address.

Import duties and taxes are payable by the receiver depending on the commodity and value of the goods. If applicable, import duty is usually charged as a percentage of the declared value of your goods. A customs clearance administration fee may also be charged. All customs charges will need to be paid before your goods are released for delivery. 

Import Duties and Taxes


Import Duties and Taxes are also now applicable to EU countries and Northern Ireland.

Any Duties, Taxes and Fees required to be paid are the sole responsibility of the Customer who purchases the goods from Purely Portmeirion.

Purely Portmeirion are not given advance notice of any charges liable to be paid by the Customer and therefore cannot give the Customer an estimate of said charges prior to purchase.

Any charges are determined by Customs and Couriers once the shipment has been received and the Customer will be advised prior to delivery of their goods.

Goods will not be released for delivery unless the charges have been paid by the Customer.

Import Duties and Taxes are determined based on the actual commodity and value of the goods purchased. If applicable, Import Duty is usually charged as a percentage of the declared value of your goods. A Customs Clearance Administration Fee may also be charged. All Charges will need to be paid before your goods are released to you for delivery.

If the Customer refuses to pay for any Duties, Taxes and Fees required to be paid; the goods ordered by the Customer will not be delivered.

Purely Portmeirion accept no responsibility for Customers not receiving goods after Customers refuse to pay any Duties, Taxes or Fees.

If, when ordering from outside the UK, multiple items exceed carriers max weight/size limit, delivery will default to UK & items will need to be split into smaller quantities & ordered separately for the required destination.


Some remote areas may incur an additional surcharge by our courier and will cost extra. We will only be notified if this is the case when we book the delivery of your item. We will then contact you with an invoice for the remote surcharge. Upon payment your order will progress through our system or if you do not wish to continue we can cancel your order at this time.


Do you want more flexibility with your delivery - have you heard about the DPD App?

You can download the DPD app from your phone or tablets app store (Google Play Store or Apple App Store). To see how this service works please click to see this video from DPD.

Follow our simple guide below on how to use the app and specify delivery instructions

Step 1: Set your default delivery preferences

You can setup your default delivery options in the DPD app. After that, the driver will follow your instructions each time they deliver. **Please note - these will be your default delivery preferences and apply to all DPD orders placed following your delivery UNLESS different preferences are changed for succeeding deliveries**

Step 2: Deliver to and avoid certain neighbours

You can select which neighbours you would prefer the driver try and leave your parcel with and which neighbours the driver should avoid

Step 3: Leave safe options (with photos)

Select a place where the driver can safely leave your parcel, plus take a photo of your safe place to help them find it

Step 4 - Redirect to a pickup shop

Redirect your parcel to a participating local shop where you can pick it up later. You'll find a list of local shops that participate in this scheme in the app. Only shops in the app are eligible.

Step 5 - Setup instructions for each delivery attempt

Specify what the driver should do on the first, second and other delivery attempts

Step 6 - Review and confirm your options

Receive your allocated time slot and track where your parcel is live on the app.