Delivery Information

WE SHIP WORLDWIDE! We have many satisfied customers from all over the world. PLEASE NOTE, If you require shipping to a destination that is not shown in our checkout system please contact us for a possible quotation. To find out the shipping costs for any of our items just add them to the shopping basket. The shipping costs will be calculated automatically for you. We aim to ship all items within 1 - 2 business days from receiving payment. Business days are Monday - Friday. Orders received before 5pm Monday - Friday are usually collected by the carriers the next business day wherever possible. Our preferred shipper is Royal Mail for UK deliveries. DPD are the preferred carrier for European locations but we also send items via FedEx, UPS, DHL or Royal Mail,  We DO NOT make any money on delivery costs, in fact it often costs more in packaging and postal costs than we charge. Some extra special items may even be personally delivered by us.

For deliveries and shipping into the EU we are now using the Classic European service supplied by DPD Logistics. This means that for certain countries in the EU the Import Taxes, Duties and Fees are now included when booking the delivery service.

Now if your country is based in an applicable country all Import Taxes and Duties will be included in the shipping charge and so you will no longer be contacted to pay any further duties. This will now mean you will know exactly what you are paying for the item delivered to your door, so there will be no nasty surprises.

We try to package and ship items as carefully and “greenly” as possible, reusing packaging materials whenever possible, helping to keep the costs down for you. We have invested heavily in professional packaging equipment. We use boxes that are from responsible sources and recyclable airbags. All items are extremely well packed ensuring that you will receive your purchase safely and in the best condition possible.

All our items come gift wrapped and very well packed. Our customers love our packing and many have commented on it on our customers reviews page.

Unfortunately we CANNOT DELIVER to a PO Box address.

Import duties and taxes are payable by the receiver depending on the commodity and value of the goods. If applicable, import duty is usually charged as a percentage of the declared value of your goods. A customs clearance administration fee may also be charged. All customs charges will need to be paid before your goods are released for delivery. 

Import Duties and Taxes

PLEASE READ CAREFULLY BEFORE ORDERING YOUR ITEMS

Import Duties and Taxes are also now applicable to EU countries and Northern Ireland.

Any Duties, Taxes and Fees required to be paid are the sole responsibility of the Customer who purchases the goods from Purely Portmeirion.

Purely Portmeirion are not given advance notice of any charges liable to be paid by the Customer and therefore cannot give the Customer an estimate of said charges prior to purchase.

Any charges are determined by Customs and Couriers once the shipment has been received and the Customer will be advised prior to delivery of their goods.

Goods will not be released for delivery unless the charges have been paid by the Customer.

Import Duties and Taxes are determined based on the actual commodity and value of the goods purchased. If applicable, Import Duty is usually charged as a percentage of the declared value of your goods. A Customs Clearance Administration Fee may also be charged. All Charges will need to be paid before your goods are released to you for delivery.

If the Customer refuses to pay for any Duties, Taxes and Fees required to be paid; the goods ordered by the Customer will not be delivered.

Purely Portmeirion accept no responsibility for Customers not receiving goods after Customers refuse to pay any Duties, Taxes or Fees.

If, when ordering from outside the UK, multiple items exceed carriers max weight/size limit, delivery will default to UK & items will need to be split into smaller quantities & ordered separately for the required destination.

PURELY PORTMEIRION IS NOT RESPONSIBLE FOR THE PAYMENT OF ANY CUSTOMS CHARGES.

Some remote areas may incur an additional surcharge by our courier and will cost extra. We will only be notified if this is the case when we book the delivery of your item. We will then contact you with an invoice for the remote surcharge. Upon payment your order will progress through our system or if you do not wish to continue we can cancel your order at this time.

WE SHIP WORLDWIDE! 


What our customers say

Many thanks for such lovely service and communication. Our order arrived so quickly, beautifully and carefully packaged with a thoughtful note included. Cannot fault any aspect, it's such a change to receive perfect service like this, thank you so much, it's so much appreciated.

Paula (UK)

Very pleased with my purchase which arrived in very quick time and beautifully packed. Diolch yn fwr iawn am eich gwasanetaeth bendigedig!

Geoffrey (WAL)

I have been collecting The Portmeirion Compleat Angler for years and Purely Portmeirion has by far the best inventory I have found. All items arrive in the US in perfect condition. It feels like Christmas every time I open their box.

Susan (USA)

So many thanks to Purely Portmeirion and Julie. Shopping with you is a fantastic experience. So customer friendly, fast shipping, great communication!

Margery (USA)

I received my order within 2 days as promised and the order was outstandingly packed to prevent any damage. This has got to be up there with the best company that I have purchased from. I hope to deal with you again in the future.

Peter (UK)

Best service! I am building my set and they had all the items I needed. Fast dispatch time, well packaged. Very pleased with the service. Thank you.

Louise (UK)

The Gold Lion cream jug arrived promptly, beautifully and carefully wrapped, and looking like new -- filling a long standing gap in my coffee service. Thank you Purely Portmeirion.

Christopher (UK)

Just received my Botanic Garden cake stand, so nicely packaged it was a present from me to me, so was lovely to open. I have been collecting Botanic Garden for over thirty years, thank you, I will be looking at your site again.

Elizabeth (UK)

My soup plate arrived safely, a very well protected package and prettily wrapped inside. I am so pleased with the pretty design of the soup plate, I shall enjoy using it. An excellent purchasing experience, thank you.

Holly (UK)

I just received my Portmeirion pottery Botanic Garden cake plate (lilac) today. It was very carefully packed and there were no problems getting my order in California. It was like opening a gift! Thank you for fulfilling my order so quickly. I will happily recommend this site to many acquaintances that are fans of Portmeirion. 

Mary (USA)

I am cautious about where I buy from over the internet but Purely Portmeirion was fantastic. Not only did they deliver what I purchased to the requested delivery address, but also every pot was undamaged. The teapots travelled over 8000 kilometres and the packaging was amazing! The Welsh / Cymru dragon sticker on the box was very distinctive. Should I see a teapot on their website that I would like; I would not hesitate to buy from them again.

Nyreen (ZM)

I've just received my order and was delighted with everything to do with it. Beautifully packaged, it gave you the feeling that you were getting a gift from a friend instead of a business. I was particularly pleased because it was to replace a piece I had broken from a set given to me and one of my favourite designs. Thank you for such an excellent service.

Kate (UK)

This morning I received my parcel and I delighted how perfectly wrapped it was. This parcel could have survived any disaster. Thank you for wrapping it nicely as well, it was endless fun to unwrap it very carefully, and the green paper just increased the anticipation for the next lot of bubble wrap.

Vivien (NL)

Just wanted to let you know that The Ladies Flower Garden pieces you sent me arrived safe and sound. They are beautiful! Thank you so much for gift wrapping them so nicely, it was a pleasure to open them.

Faye (CAN)