Privacy Policy
INTRODUCTION
1. This privacy policy sets out how Purely Portmeirion uses and protects information that you give when you use this website.
2. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.
3. We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.
PERSONAL INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE
4. When you visit our website, we'll automatically collect certain information about the device you are using to access it. This will include information about the website browser you are using and the IP address of your internet connection. We may also identify your device with a unique, randomly generated, identifier.
5. As you browse our website we'll continue to collect information about the website pages that you look at during your visit, how long you visit them, and what links you click on each page. We may also record what keywords you used to locate our website and what third-party website referred you to our website.
6. The information we collect about you is referred to as Device Information. It's not personally identifiable to you (for example, we don't collect or associate your name or address with this Device Information) and it's not stored on our systems for any longer than we need to store it in order to allow you to use our website for the purposes in which it is intended.
7. We collect Device Information from you using Cookies. These are small data files that are placed on the browser you use, on your device, to visit the website. Cookies often include an anonymous and unique identifier (so we know it's your device).
8. Certain cookies are placed on our website in order to make it work. For example, when you add items to the shopping basket/cart we need to store this information on a cookie. Where cookies we place on your computer are:
- Not identifiable to you as a living person, and
- Only placed in order to fulfil the inherent functions of an ecommerce website
we won't ask for your permission before we place them.
9. We may, from time to time, use cookies placed by third party companies to track and monitor you as you visit the website. Sometimes, these third party cookies may include information which might, indirectly, identify you as a living person. Where we do so, we'll always ask for your consent before we place those cookies.
10. We may, from time to time, also collect information about your actions on the website and record those actions in log files. This data will include your IP address and may include the device that you are using, the browser that you are using, your internet service provider and be attached to date and time stamps. We'll only include this information for as long as necessary.
PERSONAL INFORMATION WE COLLECT WHEN YOU MAKE A PURCHASE OR REGISTER FOR AN ACCOUNT
11. When you use our website to make a purchase of one of the goods or services that we offer for sale, or when you register for an account on our website (without making a purchase) you may be asked to provide certain personal information about you.
12. Such information we collect may include:
- Your name
- Your address
- Your contact information (like your telephone number or email address)
- Your date of birth
13. When you make a purchase on our website you may also be asked to enter your credit or debit card details. You may be redirected to a 'payment gateway' website to enter your card details, or you might be asked to enter these directly onto our website.
14. Your full credit or debit card details are never stored on any databases we hold. You may be asked if you want to 'store' your purchase information for faster checkout at a later date, where you do store this information the full card information is never stored on any databases we hold. Instead we send the full information to our payment processor, who then send back a secure 'token' which we then use to place future purchases. To help you identify stored cards, we may store the last 4 digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date.
Where you wish, you can always delete a stored card within your customer account.
15. We call this data Personal Information.
HOW WE USE PERSONAL INFORMATION AND DEVICE INFORMATION
16. We use Device Information we collect in order to help us screen for potential risk and fraud, to improve and optimise our website (by generating data about how our customers browse and interact with our website) and to analyse the success of our marketing and other advertising campaigns.
17. We use Personal Information that we collect to fulfil any order that you place and to communicate with you as one of our customers. We may also use this information to screen for potential risk and fraud.
18. With your consent, we may, from time to time, provide you with information or advertising relating to the products and services that we provide.
SHARING YOUR PERSONAL INFORMATION AND DEVICE INFORMATION
19. We will share personal information and device information with third parties in their capacity as a data processor on our behalf. We'll only share your information with third parties in so far as they assist us with using your information.
20. We may also share your personal information and device information in order to comply with applicable laws and regulations or to respond to any lawful request for information we receive, or to otherwise protect our rights.
RE-MARKETING AND BEHAVIOURAL ADVERTISING
21. We may, from time to time, share your device or personal information to provide you with targeted advertisements or marketing communications we believe might be of interest to you. This may include sharing some of your information with third party networks such as Google, Bing or Facebook.
DO NOT TRACK
22. Our website does not alter it's data collection and use practices when we see a Do Not Track signal from your browser.
GDPR
23. If you are a resident of a country where the European Union's GDPR is applicable, you have certain rights.
24. To exercise your rights to access your data, receive a copy of that data, or to rectify a mistake, please contact us.
GENERAL TERMS
25. This privacy policy may be updated from time to time, in order to reflect changes to our business practices or for other operational or legal reasons.
26. For more information please contact us using the details below.
What our customers say
Many thanks for such lovely service and communication. Our order arrived so quickly, beautifully and carefully packaged with a thoughtful note included. Cannot fault any aspect, it's such a change to receive perfect service like this, thank you so much, it's so much appreciated.
Very pleased with my purchase which arrived in very quick time and beautifully packed. Diolch yn fwr iawn am eich gwasanetaeth bendigedig!
I have been collecting The Portmeirion Compleat Angler for years and Purely Portmeirion has by far the best inventory I have found. All items arrive in the US in perfect condition. It feels like Christmas every time I open their box.
So many thanks to Purely Portmeirion and Julie. Shopping with you is a fantastic experience. So customer friendly, fast shipping, great communication!
I received my order within 2 days as promised and the order was outstandingly packed to prevent any damage. This has got to be up there with the best company that I have purchased from. I hope to deal with you again in the future.
Best service! I am building my set and they had all the items I needed. Fast dispatch time, well packaged. Very pleased with the service. Thank you.
The Gold Lion cream jug arrived promptly, beautifully and carefully wrapped, and looking like new -- filling a long standing gap in my coffee service. Thank you Purely Portmeirion.
Just received my Botanic Garden cake stand, so nicely packaged it was a present from me to me, so was lovely to open. I have been collecting Botanic Garden for over thirty years, thank you, I will be looking at your site again.
My soup plate arrived safely, a very well protected package and prettily wrapped inside. I am so pleased with the pretty design of the soup plate, I shall enjoy using it. An excellent purchasing experience, thank you.
I just received my Portmeirion pottery Botanic Garden cake plate (lilac) today. It was very carefully packed and there were no problems getting my order in California. It was like opening a gift! Thank you for fulfilling my order so quickly. I will happily recommend this site to many acquaintances that are fans of Portmeirion.
I am cautious about where I buy from over the internet but Purely Portmeirion was fantastic. Not only did they deliver what I purchased to the requested delivery address, but also every pot was undamaged. The teapots travelled over 8000 kilometres and the packaging was amazing! The Welsh / Cymru dragon sticker on the box was very distinctive. Should I see a teapot on their website that I would like; I would not hesitate to buy from them again.
I've just received my order and was delighted with everything to do with it. Beautifully packaged, it gave you the feeling that you were getting a gift from a friend instead of a business. I was particularly pleased because it was to replace a piece I had broken from a set given to me and one of my favourite designs. Thank you for such an excellent service.
This morning I received my parcel and I delighted how perfectly wrapped it was. This parcel could have survived any disaster. Thank you for wrapping it nicely as well, it was endless fun to unwrap it very carefully, and the green paper just increased the anticipation for the next lot of bubble wrap.
Just wanted to let you know that The Ladies Flower Garden pieces you sent me arrived safe and sound. They are beautiful! Thank you so much for gift wrapping them so nicely, it was a pleasure to open them.