FAQs
Do you ship to my country?
Yes, we have many satisfied customers from all over the world. We ship worldwide. There are only a few places that we are currently unable to ship to. If you cannot find a shipping cost for your country then please contact us, giving us the item numbers you are interested in purchasing and we will organise a no obligation bespoke quote for you.
Can you deliver to a PO Box?
Unfortunately no, we cannot deliver to a PO Box.
Sometimes when I add products to my basket the shipping cost is not available?
This is usually because we don't have your country set up in our checkout system or if you have added multiple items and exceeded our carriers max weight/size limit. In this case the order will have to be split into smaller quantities. If you have any issues just contact us and we will sort it out for you.
How much is my item of Portmeirion worth?
Unfortunately we do not offer professional valuations on items or collections, as they cannot be made based merely on owners descriptions and photographs.
Do you purchase items from individuals?
We will sometimes buy items from individuals but would need to see good clear photographs showing the condition and backstamp of the item. Please send any descriptions and photos to us via email.
Where can I ask a question?
All details on how to contact us, regarding any questions you might have, can be found on our contact page. Please note we cannot respond to any queries via text message, please feel free to telephone us during office hours or contact us via email.
What our customers say
Many thanks for such lovely service and communication. Our order arrived so quickly, beautifully and carefully packaged with a thoughtful note included. Cannot fault any aspect, it's such a change to receive perfect service like this, thank you so much, it's so much appreciated.
Very pleased with my purchase which arrived in very quick time and beautifully packed. Diolch yn fwr iawn am eich gwasanetaeth bendigedig!
I have been collecting The Portmeirion Compleat Angler for years and Purely Portmeirion has by far the best inventory I have found. All items arrive in the US in perfect condition. It feels like Christmas every time I open their box.
So many thanks to Purely Portmeirion and Julie. Shopping with you is a fantastic experience. So customer friendly, fast shipping, great communication!
I received my order within 2 days as promised and the order was outstandingly packed to prevent any damage. This has got to be up there with the best company that I have purchased from. I hope to deal with you again in the future.
Best service! I am building my set and they had all the items I needed. Fast dispatch time, well packaged. Very pleased with the service. Thank you.
The Gold Lion cream jug arrived promptly, beautifully and carefully wrapped, and looking like new -- filling a long standing gap in my coffee service. Thank you Purely Portmeirion.
Just received my Botanic Garden cake stand, so nicely packaged it was a present from me to me, so was lovely to open. I have been collecting Botanic Garden for over thirty years, thank you, I will be looking at your site again.
My soup plate arrived safely, a very well protected package and prettily wrapped inside. I am so pleased with the pretty design of the soup plate, I shall enjoy using it. An excellent purchasing experience, thank you.
I just received my Portmeirion pottery Botanic Garden cake plate (lilac) today. It was very carefully packed and there were no problems getting my order in California. It was like opening a gift! Thank you for fulfilling my order so quickly. I will happily recommend this site to many acquaintances that are fans of Portmeirion.
I am cautious about where I buy from over the internet but Purely Portmeirion was fantastic. Not only did they deliver what I purchased to the requested delivery address, but also every pot was undamaged. The teapots travelled over 8000 kilometres and the packaging was amazing! The Welsh / Cymru dragon sticker on the box was very distinctive. Should I see a teapot on their website that I would like; I would not hesitate to buy from them again.
I've just received my order and was delighted with everything to do with it. Beautifully packaged, it gave you the feeling that you were getting a gift from a friend instead of a business. I was particularly pleased because it was to replace a piece I had broken from a set given to me and one of my favourite designs. Thank you for such an excellent service.
This morning I received my parcel and I delighted how perfectly wrapped it was. This parcel could have survived any disaster. Thank you for wrapping it nicely as well, it was endless fun to unwrap it very carefully, and the green paper just increased the anticipation for the next lot of bubble wrap.
Just wanted to let you know that The Ladies Flower Garden pieces you sent me arrived safe and sound. They are beautiful! Thank you so much for gift wrapping them so nicely, it was a pleasure to open them.